Frequently Asked Questions

Like most prepaid cards, you cannot use this to withdraw cash, but you are able to use the card to purchase online or in-store anywhere in the world (subject to conversion charges). There are also daily spend and upload limits which can be available upon request.

A LiveChat and phone service operates from Monday to Friday, 9 am to 5 pm. Alternatively, there is an e-mail address for less urgent queries.

Email info@hexagoncards.com to apply for a Hexagon business subscription, and one of our specialist team will be in touch to discuss a solution that works for your business.

Our prepaid cards arrive quickly. The card should take around 7-10 days from your application being accepted, but we always endeavour to get this done quicker. Hexagon cards are sent out by Royal Mail 1st Class Postage.

Yes, your client will need to sign up with Hexagon. However, it is quick and easy. Our Customer Service Advisors are on hand to assist you with any queries.

You can request to view your PIN under the 'Manage Card' section of the portal.

No, you cannot change your card PIN but you can view it under the 'Manage Card' section of the portal.

You can see your transactions by month via the ‘Manage Card’ section of the portal. However, if you want to obtain a statement, please contact customer services and this can be provided.